VANCOUVER (NEWS1130) – One of Canada’s Big Three wireless companies is firing back over a cell-phone advocacy group’s so-called “facts.”
    
In a story News1130 aired yesterday , OpenMedia.ca claims the CRTC, Canada’s communications regulator, started asking for feedback about Telus, Rogers, and Bell two weeks ago.
    
Shawn Hall with Telus says it was actually Telus that approached the CRTC with the idea of a national wireless consumer code of conduct. “The CRTC actually took that recommendation from Telus and is currently engaged in a consultation process, asking Canadians what they would like to see in a National Code of Conduct.”
    
Hall also says many of the complaints Open Media claims to have gotten are about issues that don’t even apply to Telus, like termination fees. “No system access fee, no carrier 9-1-1. We’ve introduced new international roaming rates. We’ve eliminated contract cancellation charges. We’ve introduced data notification, so they know exactly how much they’re going to be charged for data use, and exactly how much data they’re using.”
    
Hall says complaints against Telus have come down and are half the number of Bell or Rogers – which is the parent of News1130.
    
He admits that Telus isn’t perfect, but is always working on making sure it does right by its customers.