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Frequently Asked Questions

Q: I can't login to my News 1130 Insiders CLub account. What's my password?

Click here to read the FAQ and try some of the options provided.

Q: How do I enter the bonus code...etc

Read the How to Play page.

Q: Item ______ sold out in the News 1130 Marketplace and I really, really wanted it.

Sorry, we have a limited number of items available for "purchase" in the store. We never know how long an item will sell out. It's all based on the number of items available and the demand for the product.

Q: Listen Live(audio streaming)isn't working. I can't hear anything.

Sometimes our streaming provider encounters technical difficulties or internet service providers have glitches
(The Internet isn't perfect).
Please try the following before reporting that our streaming is broken:

  1. Wait 10 minutes and try again
  2. Make sure you have the latest Windows Media Player software(for Windows or for Mac)
  3. If you're listening at work, check with your IT department to make sure there are no restrictions on your computer.
  4. Also ensure that you have the latest Flash Player software (for Windows or for Mac)
  5. If you are still experiencing problems connecting, contact us.

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