Air Canada keeps quiet about online deal glitch
Posted September 2, 2015 6:48 am.
Last Updated September 2, 2015 6:54 am.
This article is more than 5 years old.
VANCOUVER (NEWS 1130) – Some angry Air Canada passengers are ready to fight, if they can’t fly.
Court documents have been filed in BC and Quebec, seeking a class action lawsuit by customers who thought they had purchased a 10 flight travel pass, but quickly learned Air Canada would not honour the tickets.
The pass — offered for a few days last month — covered 10 business class flights in the western US or Canada and was sold for just $800, but was discontinued because Air Canada says the actual price should have been $8,000.
The airline says a computer problem caused the pricing error, but customers who bought the passes — and now can’t use them — argue Air Canada has refused to live up to its contractual obligations and potentially thousands of people could be affected.