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TELUS to charge for paper bills

VANCOUVER (NEWS1130) – Starting next month, TELUS will charge cell phone customers an extra $2 to mail out their bill instead of sending it through an email. But the not-so-tech-savvy population is concerned they’re being left in the dust.

Shawn Hall with TELUS says the extra charge will be an incentive to save trees and the proceeds will go to the Nature Conservancy of Canada. He says landline bills will still be mailed out at no charge and seniors who don’t have computers can still get their billing information. “This only affects wireless customers, so they can actually get their bills right on their cell phone.”

But Council of Senior Citizens Organizations President Sylvia Macleay says many seniors don’t have access to computers, and those people probably can’t navigate through the technological minefield of accessing their bill on their cell phone. She says they’ll probably get stuck paying the extra $2.

Virgin Mobile Canada, Wind Mobile and Bell already charge a fee for mailing out cell phone bills. TELUS’s new fee will be implemented on September 21